New case studies available: Read how Ethias, NewellRubberMaid and Danone improved their maintenance, hospitality and catering services
April 2013Ethias chose Proxyclick Service Desk both to improve communication around maintenance with staff and technicians and to measure performances and activity. Ethias now has an overview of all requests, saves time and manages exception much better than they used to. Read more.
NewellRubberMaid decided to move to an evolutive web-based Visitor Management solution in both Belgium and the UK in order to improve visitors experience. As Eddie Stone (EMEA HR Director) sums up: "Visitors start typing their host's name and it pulls up everything, it is effective and fast." Read more.
Danone uses four Proxyclick modules: grouped food orders for employees, food order for meeting, parking spaces management by and for employees and visitor management on a touchscreen. This case study won the 2012 Arseg Facility Management Awards (French Facility Management Association). Read more and watch the video.
A majority of customers now opt for a company branded visitors' screen
March 2013, Visitor ManagementProxyclick has witnessed a fast increase of customers wishing to promote their brand on the visitors' screen. Additionally more than 70% of these customers also install an iPad instead of a standard PC as a kiosk. These are strong signs that Facility Management divisions join the corporate branding effort.
Adecco Sweden screen below is one example of such a custom visitor screen.
Proxyclick Visitor Management at Gitex with Elo Touch Solutions
24 October 2012Thanks to its partnership with Elo Touch Solutions (see our Partners page) Proxyclick was present at the Gitex Technology Week in Dubaï last week.
Our web-based Visitor Management software was shown on one of the Elo Touch Solutions touchscreens (reference 1717L).
Proxyclick and Iain Murray announce business development partnership for the UK market
Brussels - Glasgow, 11th September 2012Proxyclick are really pleased to be announcing a new partnership launching today with Iain Murray owner of Principle Consulting. Proxyclick provides a revolutionary suite of web-based soft FM applications. Proxyclicks solution brings a truly social element to delivering and managing soft FM services such as visitor, parking, catering and helpdesk all around the soon to be released room booking management. Proxyclick and Iain met at Birmingham's Facilities Show through Twitter when Iain tweeted:
I think @proxyclick was the star of the @facilities_show with the smallest stand of the show, see why on #connectwithfm connectwithfm.com/video/proxycli…
— Iain Murray (@iain_murray) May 16, 2012
e-Commerce: les femmes dépensent plus, les hommes aiment leur smartphone
Résultat d'une enquête menée par Proxyclick sur le comportement en ligne de ses utilisateurs, 23 août 2012Proxyclick a analysé les commandes passées via la Cantine Virtuelle et a interrogé ses utilisateurs, elle met le rapport détaillé à disposition.
Femmes plus dépensières et faibles utilisatrices de smartphone
Les femmes dépensent en moyenne 9% de plus que leurs collègues masculins, ce partiellement parce qu'elles s’offrent plus souvent des salades. Par contre, les hommes commandent plus volontiers avec leur smartphone: 83% des commandes via smartphone sont à mettre à leur actif. Enfin, le propriétaire d'un smartphone alloue un budget de 9% plus élevé à sa commande journalière.
Budget moyen de 4 euros par jour
Au Nord comme au Sud du pays, on consacre un peu moins de 4 euros par jour à son déjeuner. Les différences sont ailleurs: les francophones planifient davantage leur pause déjeuner puisqu'ils représentent 80% des utilisateurs qui commandent la veille. Par contre, 58% des commandes via smartphone sont faites par des néerlandophones.
66% des utilisateurs de smartphone commandent sur le chemin du travail
Sans surprise, c'est lors des déplacements entre le domicile et le bureau que les commandes via smartphone sont les plus fréquentes. Les utilisateurs de smartphone ont commandé dans des endroits aussi insolites que leur lit, l'ascenseur ou même les toilettes.
Visualisez la présentation:
e-Commerce: vrouwen geven meer geld uit, mannen houden van hun smartphone
Resultaat van een enquete door Proxyclick over het online gedrag van zijn gebruikers, 23 augustus 2012Proxyclick heeft bestellingen geanalyseerd die via de Virtuele Kantine geplaatst werden, ondervroeg zijn gebruikers en verzamelde de gegevens in een studie die vanaf nu beschikbaar is.
Vrouwen spenderen meer en gebruiken hun smartphone minder
Vrouwen geven gemiddeld 9% meer geld uit aan hun lunch dan hun mannelijke collega’s, onder meer omdat ze vaker salades bestellen. Mannen zijn echter duidelijk grotere fans van bestellen met de smartphone: 83% van deze bestellingen komen van mannen. Tenslotte spendeert een smartphone-gebruiker dagelijks gemiddeld 9% meer aan zijn lunch dan de desktopgebruiker.
Gemiddeld budget van 4 euro per dag
In het noorden en het zuiden van ons land wordt dagelijks ongeveer 4 euro aan een lunch besteed. De verschillen liggen op andere vlakken: Franstaligen plannen hun lunchpauze beter : van de bestellingen die de dag vóór de lunch worden geplaatst, komt 80% van Franstaligen. Daarentegen wordt 58% van de bestellingen met de smartphone door Nederlandstaligen geplaatst.
66% van de smartphone-gebruikers plaatsen hun bestelling onderweg
Het zal geen verrassing zijn dat de bestellingen met de smartphone vooral op weg naar kantoor gebeuren. Smartphone-gebruikers bestellen ook op ongebruikelijke plaatsen zoals in bed, in de lift of zelfs in de toiletten.
Bekijk de presentatie:
Proxyclick's visitor screen now runs on iPad
June 2012This development was much awaited by many clients (and many receptionists!): upon arrival in your company, visitors can now register themselves on an iPad. This development has now been rolled out at first clients and feedback is very positive!
How does it work?
When the visitor arrives at reception, he is invited to register on an iPad. The iPad stands on the reception desk or can be embedded in a kiosk.
Upon check-in, 3 things automatically happen:
- Visitor badge gets printed (yes, the printing order is given through the Wi-Fi to the printer!)
- Visitor is indicated as checked-in in your reports and overviews
- Host is automatically warned via e-mail, which releases time for the receptionist (see e-mail below)
What are the advantages?
There are 4 main advantages of using an iPad to let your visitors register themselves:
- Time savings for your receptionists.
- Great user experience for visitors. Visitor Management benefits from the fluidity of the user experience on the iPad: keyboard is fast and responsive, and that makes a whole lot of a difference!
- Accelerated check-in in case of congestion. In case of long queues of visitors, receptionists can take one or more iPads with them and check in visitors who are standing in the queue.
- Aesthetics. Your reception is just more appealing and welcoming with a visitor screen on an iPad than with this pile of paper once used to log visitor entries…