More than 50% of visitors are managed by reception before 10:30 am

Thousands of visitors are managed every week by companies on Proxyclick.

We wanted to know the average pattern of arrivals of visitors in companies. Why? Well we guess companies might be interested to know whether or not visitors are uniformly distributed along the day – or not. This might for instance affect staffing decisions at receptions.

The data: 25,000 visitors visiting 100+ companies

We’ve taken a sample of 25,000 visitors in May 2012 visiting more than 100 companies and we've looked at the arrival time of these visitors.

The result: a “double top distribution”, not a uniform one

Figure above shows the average distribution of visitor’s arrivals per hour. As we can see, there are two “tops” during the day: one between 7:30 and 10:30, and (a shorter) one between 13:30 and 14:30.

As one can also derive from the graph, morning time is significantly more intense to welcome visitors: nearly 40% of visitors have already arrived before 9:30 (!) and nearly 70% (68%) have arrived before 12:30.

If your receptionists tell you that they’re stretched in the morning, it might well be true…

Of course, these statistics may vary from country to country, or from industry to industry. But that will be for a next post...

Our visitor screen now runs on iPad!

This development was much awaited by many clients (and many receptionists!): upon arrival in your company, visitors can now register themselves on an iPad. This development has now been rolled out at first clients and feedback is very positive!

How does it work?

When the visitor arrives at reception, he is invited to register on an iPad. The iPad stands on the reception desk or can be embedded in a kiosk.

Upon check-in, 3 things automatically happen:

1. Visitor badge gets printed (yes, the printing order is given through the Wi-Fi to the printer!)
2. Visitor is indicated as checked-in in your reports and overviews
3. Host is automatically warned via e-mail, which releases time for the receptionist (see e-mail below)

What are the advantages?

There are 4 main advantages of using an iPad to let your visitors register themselves:

1. Time savings for your receptionists.
2. Great user experience for visitors. Visitor Management benefits from the fluidity of the user experience on the iPad: keyboard is fast and responsive, and that makes a whole lot of a difference!
3. Accelerated check-in in case of congestion. In case of long queues of visitors, receptionists can take one or more iPads with them and check in visitors who are standing in the queue.
4. Aesthetics. Your reception is just more appealing and welcoming with a visitor screen on an iPad than with this pile of paper once used to log visitor entries…