A web-based software to manage your facility-related incidents

Service Desk is a web-based software through which facility-related incidents in a company are reported by employees, reviewed and assigned by facility managers and accessed by external suppliers.

Why use Service Desk?

Centralize discussions in one place

With Service Desk, you keep all discussions (from employees, team members, or external suppliers) in one place. Nothing gets lost. And information is shared.

Stay on top of your tasks

As a facility manager you have a full overview of all incidents within your company. And you can filter them in any way you want.

Communicate with employees

People like to know what’s happening with the issue they reported. Service Desk lets you communicate in one click with your employees when their issue is solved (or at any other time).

Have your suppliers collaborate on your system

You use just one application in which your different suppliers can collaborate. No need any more to learn every individual system that your suppliers propose to use.

Prioritize, never miss a deadline

You can create alerts that send you an e-mail when conditions you specify are met (e.g. incident is still not solved 1 day after its due date). With Service Desk, you’ll focus your attention on the incidents that deserve it.

Statistics

You can export all the data you want when you want. And you can gain insights into your operations and your suppliers.

Control who does what

You keep full control on what actions different people in your organization are allowed to perform.

No set-up costs, free trial

You can start using Service Desk within minutes. Nothing needs to be installed nor downloaded. You can try our product for 30 days with full access to all functionalities and without any obligations. That’s the safest way to validate that Service Desks fits your needs.

Join them

Many of the world's most respected companies trust our solutions every day. Join them.

Want to know more about how Service Desk works?

Please take the tour.

Want to look at Service Desk from an external supplier perspective (contractor, property manager)

What’s in it for suppliers?