Now, one year since adoption of Proxyclick, Black Pear Trust’s entire team has come to both rely on and enjoy using the integrated system - and Pritchard is effusive about its functionality.
"Check-in is now so simple. The staff just check in on their mobile phone, they don't have to touch the iPad kiosk,” she says. “It's a touchless check-in, and that's really beneficial for us. We can easily move between sites, too. I can check into whichever site I'm at, directly from my mobile phone."
Keeping employees and students safe at school
The COVID-19 pandemic changed Black Pear Trust’s needs somewhat, but if anything it has made the necessity for an integrated visitor management system even more apparent. As Pritchard notes,
"Proxyclick has been helpful in limiting and keeping track of our visitors on-site. One of the great things is that, when you do book a visitor to come in, they get an invitation email that tells them about any privacy notices in the school, or any safeguarding information. It's a really good system that enables us to do all of that."
But even more importantly, Proxyclick’s touchless check-in is “ideal” for Black Pear’s staff. “We don't need multiple hands touching the iPad, which helps against virus transmission. And, thankfully, we have not had an outbreak in our schools to date."
In terms of set-up, usage, and maintenance, Miss Pritchard and the staff at the Trust have also been pleased with Proxyclick’s service - not only with the smoothness of integration but also with the high level and consistency of assistance that is available to customers. According to Pritchard,
"The customer process has been good. We've found in terms of the setup and support we've had, that Proxyclick has been very responsive to our requests. That's been really important for our staff.”
This level of customer service - quick response times, friendly support - also helps to keep the staff engaged with the technology. This removes the typical ambivalence, or concerns about difficulties operating a product, that are common when companies transition to new technology.