Plans and pricing

* You’ll be invoiced $40 for every 50 visits exceeded above your plan.

Need something specific? We can provide you with a custom plan if you manage multiple locations, multiple tenants, or have a special request. Tell us what you need or check our FAQ.

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Frequently asked questions

How does the free trial work?

You get 15 days to try Proxyclick for free. You can then decide to stop or choose the plan that suits you best.

What is the difference between the free trial and the Free plan?

The 15-day free trial gives you access to all the features of the Enterprise plan (excluding integrations like user provisioning, SSO, etc.). The Free plan gives you access to limited features for as long as you're on the Free plan.

What is a visit?

A visit refers to the creation of any and all visitors inside the Proxyclick app. For instance, if 100 visits are created this month, resulting in 95 check-ins and 5 no-shows, it will still count as 100 visits.

What happens if I go above my plan's number of visits per month?

In the Free, Medium, and Large plans, you will be charged an additional $40/40€/£30 for every 50 visits above your plan’s limit. For example: If you have a Medium plan with a cap of 250 visits, and you create 325 visits during a busy month, then you will be charged an extra 80$ on your next invoice. 

Are there any hidden costs?

Everything is included in the monthly fee (and when we say everything, we mean it). Your monthly payment includes several upgrades per year, customer service, maintenance, and hosting. Paid plans include support by phone.

Do I have to use specific hardware?

Visit our store to see all the recommended hardware.

What support can I expect during the trial and as a customer?

We truly want you to be successful. In addition to our Help Center, we provide chat support (for all plans) and phone support (for paid plans). If you'd like, then we can also schedule a demo.

How do you define 1 location?

The term “location” differentiates between separate building addresses. So if you greet visitors at receptions stationed on multiple floors, then it's still considered 1 location, and would only need 1 plan. An organization with 2 separate addresses, on the other hand, would be considered to have 2 locations, and would need 2 plans.

A "location" can have multiple receptions and/or entrances, with multiple iPads to welcome visitors. In this case, you simply want to ensure that the plan you choose provides an adequate number of kiosk apps for your needs.

For buildings with multiple companies, we offer dedicated multi-tenant accounts. Contact us for more information.

What if my company doesn’t fit in any of the pricing plans?

You can always contact us for a custom quote.

Are there discounts available for longer-term subscriptions?

Yes, there are. Please contact us for more information.

Is there a contract?

There is no contract. You can pay as you go. If you decide to cancel your plan, then you can do so whenever you want. You will simply stop receiving invoices.

How can I pay?

You can pay by credit card or by wire transfer, depending on the plan and payment frequency you choose. We don’t accept payment by check.

  Free Medium Large Enterprise
Monthly Credit card requested in case of overage Only by credit card
Annually Only by credit card Credit card or wire
Every 2 years Credit card or wire

How is the payment currency defined?

Companies based in Canada, Mexico, or the United States pay in US dollars. Companies based in the UK pay in pounds. Companies based in all other countries pay in euros.

Can I choose a specific number on my invoice (e.g. Purchase Order)?

Yes, you can add it during the subscription process.

Can my invoicing address be different from my location address?

Yes. If you need both addresses on the invoice, then please send an email to billing@proxyclick.com before subscribing.

Do you offer discounts for educational and non-profit organizations?

Yes, we offer an additional 10% discount to NGOs.

Can Proxyclick be used in a multi-tenant building?

Yes. Our Dashboard gives front desk staff and security teams an overview of all visitors for all tenants in the building. Visitors simply select the logo of the company they are visiting at check-in, before continuing their visitor experience for each tenant.

Still have questions? Don’t hesitate to contact us.