“For us, reporting is the key benefit and this reaches into a lot of areas. Managing the visitors, and having full, real time visibility of the situation on demand is important. All the way up to the CEO we understand how many, who and when visitors are arriving. It gives us a heads up so we can say “Hello” to anyone that may be of interest” says Steve.
He continues: “The solution gives us clear and consistent data. It is error free and details are always complete, with no misspelled companies or names, and there is no need to decipher hand written ‘hieroglyphics’. Any query on a visitor, a company or a specific date or time period can simply be answered with a search of the system.”
“Key visitor management data is pulled to our board of executive KPIs. The visitor feedback statistics gathered at checkout after managing a total of over 57,000 visits are positive 25.2%, negative 0.3%, and no response 74.5%. The negative responses tend to be related to users that are unfamiliar with touchscreen tech, or where we have had a timeout issue such as a screen advancing before the visitor has had time to read it,” says Steve.