Customer story Putting the pedal to the medal in digital transformation

Why Proxyclick?

It turned out there three main objectives during Dimension Data's selection process. What were they?

The first one was to improve employee efficiency. The second one, which is very important, is the customer experience.— Pierre Dumont

Dimension Data's Managing Director, Pierre Dumont, went on to say, "When our customers enter our office, our front desk can focus on the welcome and the service they can deliver to them." 

He goes on to provide the third objective that Proxyclick helped meet:

Last but not least, and this is even more important nowadays than before, is security. The trust we offer to our people when they share their information with us. We ensure total security thanks for Proxyclick.— Pierre Dumont

What does total security look like?

It's engrained in how we handle security at Proxyclick.

Together with Dimension Data, we uncovered some major security needs with the most pressing being around confidentiality and privacy implications around their visitor data. Being a global company, Dimension Data must prove their regulatory compliance across the board.

So there were two must-have security features for their visitor management:

1.  NDA or confidentiality agreement to be signed by each visitor, which our solution allows you to incorporate pre-visit or on the day of the visit.

2. Compliance with GDPR and other data privacy regulations, specific to data retention and deletion.

With Proxyclick, they had a choice between managing the data retention period manually or automatically. They chose to automate their data retention periods.

The constant development of data privacy and security features is an integral part of our offering at Proxyclick.

We were thrilled to be able to help Dimension Data in their mission to achieve total security.

Proxyclick in practice: Immediate effects 

With nearly 500 visitors every month, there was a clear difference once Proxyclick was implemented. Namely, cutting down the time for visitor check-ins to half what it was before.

We reduced the time for the receptionist to welcome each visitor by 50%. But the most important isn't the time we save, it's the time it gives us to better welcome our visitors.— Eric Van Lint, Senior Alliance Manager

As much as the digital transformation affected Dimension Data from an efficiency standpoint, how was the change received by those walking through their front doors? How did the visitors feel about the new experience?

"Many hosts received feedback from their visitors that they really feel welcomed at Dimension Data," answered Van Lint.

Not just for receptionists

We've all been through the exciting and stressful process of interviewing for a new job. But how many times have we had to sit around waiting for our interviewee to show up?

"I'm often in meetings or in interviews or are other times when I can't pick up my phone. So it's very used for me when I get an email or text message to see which candidate arrives. Then I can also inform the receptionist that I'll be 5 minutes later or 10 minutes late," says Tony Janssens, Senior Talent Acquisition Specialist at Dimension Data.

This is where Proxyclick can make a world of difference.

We improve the professional experience the candidate has with Dimension Data.— Tony Janssens, Senior Talent Acquisition Specialist

The front office and back office can come together operationally with the help of the right visitor management system.