As is the case for most organizations, Dimension Data was using "pen and paper" at their front desks for a very long time. But they acted quickly on the need for a digital solution to welcome their visitors.
Before we implemented Proxyclick at Dimension Data, we used a paper logbook. We asked the reception to call the host when the visitor arrived in the building.— Eric Van Lint, Senior Alliance Manager
The term "visitor" comprises contractors, clients, and employment candidates alike.
And with upwards of 30,000 employees on staff across 6 continents, servicing 70% of the Fortune 100 and nearly 60% of Fortune 500 companies...that's a lot of visitors to be accounted for.
From an efficiency standpoint, the pen and paper visitor management system was not aligned with the company's digital footprint. You could say that Dimension Data outgrew their paper logbook and needed to streamline their front desk operations.
We have helped our clients in their digital transformation journey. But technology is not enough. Clearly, the client experience is also important.— Pierre Dumont, Managing Director
We couldn't agree more. So our team at Proxyclick set out to improve the visitor experience for Dimension Data.