He continues: “The reporting enables us to audit who’s visited each site, when they visited and their organisation. From the point of view of planning, at any time we know how many visitors are expected. Similarly, from the security and safety perspective we know exactly who is on each site at any given time.”
From the point of view of food standards inspection, reporting on responses to Smart Questions identifies contamination risks such as stomach upsets, any visits to other production plants or countries experiencing outbreaks of disease. Depending on the areas to be visited, it also provides information on PPE (Personal Protective Equipment) requirements such as the need to wear wellingtons and hats in production areas.
Despite the high levels of standardised functionality, the solution continues to evolve with the new Proxyclick Welcome app for iPad. “Rather than just record answers, the app enables us to act on responses. The app is able to engage with the visitor to get more information,” says Costas Moraitis.
The app also enables the creation of custom screens for different sites, allowing each site to express a personality but still under the Greencore identity. Further development is likely to see the use of QR codes for managing access control. Rollout to Greencore’s remaining UK sites is likely, and a similar potential exists for Greencore sites in the US.