Muhammad did a thorough search of visitor management solutions, including asking for input from his personal and professional circles, before finding Proxyclick. He signed up for a free trial to test it out.
“The solution was easy to set up and intuitive to use,” says Muhammad. “One of my favorite features in Proxyclick is custom flows. You can customize the entire system the way you want and add categories to design how visitors will check in.”
Proxyclick in practice: Change can be good
One of the challenges Muhammad faced was in getting everyone on board with an entirely new way of welcoming guests. People are naturally creatures of habit, aren’t we? So he had to make sure receptionists, security personnel, and hosts at Lucozade all tried Proxyclick themselves. The question was, would they see the real value of switching from a paper logbook?
“When I first heard we were going to get Proxyclick, I was not happy at all because I thought it would stop me from talking to people,” says Sadie, receptionist.
Sadie quickly found that it didn’t stop her at all, but actually helped her. She’s been able to focus on the things she loves most, providing a warm welcome. Because Proxyclick takes care care of the visitor check-ins, Sadie can interact with visitors in more meaningful ways.
As a matter of fact, Lucozade’s return on investment has been quite phenomenal according to Muhammad Kahn, “We’ve managed to even free up one whole staff member from her reception duties, so now she’s able to help elsewhere.”