Benefits of a flexible VMS during a volatile time
With the daily operations of global facilities management and catering services changing dramatically as a result of COVID-19, it has been imperative for companies in that sphere to formulate Business Continuity Plans (BCPs). For Sodexo, which provides more than 100 types of services to clients from diverse industries, this meant devising a BCP that is both adaptable and scalable.
A BCP must also be flexible, as Patrick Foong is quick to point out.
“For our business, it’s not about just us - we are serving food to clients, for example. This relates to keeping both staff and clients safe. What I can see here is that things will evolve, and will evolve very quickly. We can be talking about one scenario today, but tomorrow it may all change."
Proxyclick has been instrumental in helping to facilitate Sodexo’s BCP. “The great thing about Proxyclick is the custom screen feature,” Foong reports. This feature allows for the visitor check-in experience to be customized with questions, messages, images, and videos.
“In the past, we relied on our receptionist to remember specific rules [to be presented using custom screens] set by local authorities that change every day in some countries.” - Patrick Foong, CIO, Sodexo APAC
But, Foong explains, trying to keep track of the COVID-19 safety regulations for businesses can be difficult when everything is in a state of flux.
Sodexo has also benefited from Proxyclick’s global scalability.