A memorable welcome, streamlined delivery process, and improved pandemic response
Though external visitors at HQ are less common than at other locations, making a good impression when guests show up is still important.
Dlugose explains that, when people arrive from off-site, overwhelmingly they are “impressed by [Proxyclick]. It's really cool to hear [people who've] had experience with many of these systems in big professional places praise the Army for implementing this specific solution.”
But what really sold Dlugose and The Salvation Army team on Proxyclick was the notifications.
"The notifications in Proxyclick have changed our lives. It’s much easier for the front desk to notify people when they have packages than it used to be, where they were calling each person individually." - Dave Dlugose, IT Director, The Salvation Army New Jersey Headquarters
And particularly during the pandemic, the notification system has further proved its value. “It’s been good, because we have just a skeleton crew in the building. When people at home receive a package, people on-site go into Proxyclick and let us know, and we schedule an on-site visit to pick up our equipment,” Dlugose explains.
Since the implementation of Proxyclick, Dlugose and The Salvation Army employees have noticed a broad array of benefits in addition to added security that they didn’t expect. Proxyclick helped them not only manage employee and visitor flows, but also make deliveries more efficient, freeing up front desk staff's time.
Dlugose reports that they particularly like the notifications they receive when someone has entered, but not yet checked out--they can easily know if the individual is still in the building, and alert the right departments.
“Proxyclick gives us peace of mind. We know that, if there is some sort of incident on a particular day, whether it’s a fire or another emergency, we can see who’s in the building and who to contact. And if something happens, we have it recorded - we have this data that we didn’t have before. We've gone from not having any data to having data, and in IT, that’s pretty important.” - Dave Dlugose, IT Director, The Salvation Army New Jersey Headquarters