Adding to the challenges, Voices.com had a large office which meant a lot of energy was required to locate the visitor’s host if they were not at their desks when the visitor arrived.
“It happened more than once that I’d run around our 45,000 square feet of office space and nearly 200 desks, looking for the right person”, Melissa Willoughby remembers with a smile. “I was basically the personification of Proxyclick’s host notification feature!”
David Ciccarelli explains that locating a visitor’s host used to be a rather informal ad hoc process. Melissa would first manually cross-check the Google Calendar to determine all meeting specifics.
Then, the guest would wait a while longer as Melissa used multiple tools to find and communicate with the visitor’s host, which could include Gchat, a call, text, or her physically walking around the office and asking colleagues.
"With Proxyclick, Voices.com's guests are able to check in and be directed to take a seat in the designated area themselves when reception is away, on the phone, or otherwise occupied" says David Ciccarelli.