Being one of the co-founders of Proxyclick and believing I'd seen it all when it comes to client requests and wish lists, I was delighted to learn I was wrong.
You see, this year, we had a very special letter arrive by post. It was addressed to "Santa Proxyclick" and just too good not to share with you all on this Christmas Eve...
Dear Santa Proxyclick,
I imagine you’re somewhere in your workshop preparing restlessly for the big day.
Trust me. I know from my own job what it's like to have a lot on your plate at the end of the year.
So I'll keep this short and to the point like all good business professionals can.
Let's be real...people like you and I get to travel all the time, right? We attend all kinds of meeting wherever we go. You sit down with elves and reindeer and all contractors from all over the North Pole. Me? Everywhere south of that.
We need to change that. So this is where you come in.
You've got to help more companies everywhere replace their paper logbook. They're not only outdated but they're full of security and compliance risks!
I know, I know...
Christmas is about new toys and tons of sweets for kids and new kitchen appliances and ugly sweaters for us adults, but all I want—more than anything—for Christmas this year is this: I wish to experience the perfect visitor journey.
I want that for you too. How many times have you walked into a toy production site or snow castle all ready to spread cheer, only to have to wait in a long line with everyone else? Then you realize the poor receptionist is seriously overwhelmed trying to attend to the Easter Bunny and Tooth Fairy, etc.?
What about that time you got to the building early only to end up being late for the actual meeting through no fault of your own?
Now, let me walk you through what a smooth visitor experience should look like.
It all starts with your meeting being booked by the person you're going to meet.
You get pre-registered into their visitor management system and receive a lovely email with everything you need to know about the meeting (address, meeting hour, host’s phone number, etc.).
You download all your meeting materials, including an NDA agreement that you can sign right away. I mean you've got to keep those Christmas wish lists confidential right?
Now, on the day of the meeting, you get a calendarnotification reminding you of the meeting. (This is a life-saver for me. I've been known to rush out the door with two different shoes on.)
You arrive for your meeting and the license plate on your sleigh is scanned so the parkinggates can open for you. Your reindeer just glide right in and find the perfect parking spot.
Next, a smiling receptionist greets you and asks you to checkinon the kiosk.
While you finish your check-in and get your visitorbadge, your host has already been automatically notified of your arrival. You even get to pick a drink of choice while you wait! Then a textmessage comes in on your phone with Wi-Fi credentials and a QR access code.
It's the same code that's printed on your visitor badge, by the way. Isn't technology great?!
Using the QRcode you enter without a problem and smoothly maneuver throughout the building without having to go through any more checkpoints because of the access control system integration. What? Yes! It's possible.
After your meeting's finished, a wayfinding app guides you back to the kiosk to check yourself out. You're reunited with Dasher and Dancer, and Prancer andVixen, Comet andCupid, and Donder andBlitzen. It's time to go pick up old Rudolph...
Most importantly, the building's emergency list is updated with your check-out info. Everyone moves on to a safe and secure Christmas day!
Quick, friendly, efficient, and secure—the marks of a great visitor experience. (Not to mention, GDPR-approved.)
Will you help those poor companies out there that with a flyer or a white paper in their Christmas stocking this year?
If you can promise me that then I'll keep my promise and stop rambling. You’re a busy man who makes lists and even checks them twice, and I really appreciate your taking the time to read my letter.
I wish you good luck with the whole Christmas venture.
A business professional who's been extremely nice this year!
From all of us at Proxyclick, we wish you a Merry Christmas. And we promise to continue to help organizations around the world!