Visitor check-in queues and a frustrating manual process
KFC and Pizza Hut are two of the world's leading fast-food chains, serving millions of customers each day. The workplace setting is an extension of their brand, so it is a priority for KFC and Pizza Hut to ensure the corporate visitor experience reflected that of their quick service restaurant.
In Singapore, both iconic brands share an office building and welcome hundreds of visitors each day. The manual visitor check-in process didn’t mirror the expected experience, so precious meeting time was jeopardized.
To add an extra layer of complexity, any solution brought in needed to not only create a more efficient and professional process, but also enforce health and safety regulations. With the volume and frequency of visitors expected to increase, KFC and Pizza Hut knew they needed to find a solution to optimize for the guest experience.
"Before we had Proxyclick, [visitor management] was all manual. It was tedious for our receptionist to register visitors, find out who their host is, and which brand they were visiting. That caused congestion at our front desk."
Alex Lim, Workplace, KFC and Pizza Hut