Proxyclick is looking for an experienced product marketing manager to help us develop clear product positioning and messaging that defines our solution in the market. In this cross-functional marketing role, you will be working closely with different stakeholders including Product, Design, Sales, and Customer Success to drive product roadmap, strategy and execution.

Roles And Responsibilities

• Define Proxyclick’s Go-To-Market strategies and campaigns to drive awareness, engagement and product adoption
• Conduct competitive analysis and customer research to develop actionable, data-driven insights to inform product and marketing strategy
• Create a unified story around new releases by determining positioning, naming, and feature prioritization
• Create and help launch world-class product and feature announcements to both our existing customers and to the wider market
• Work in collaboration with content to craft compelling marketing material, translating technical products into consumer-facing messages
• Be the go-to expert on our target audiences, their needs and what motivates them to action

Requirements

• Master’s degree
• Experience working with product management within B2B SaaS environment
• You can take rough themes and big ideas and turn them into a roadmap of features, experiments, and research with minimal guidance
• Quick self-starter, pro-active, entrepreneurial attitude
• Strong quantitative analytical ability
• Great product copywriting skills
• Must have perfect English communication skills, both verbal and written

Benefits

• Autonomy and empowerment
• Competitive compensation including stock options
• Opportunity to work with the best digital tools
• Working with a great team of fun and highly motivated people
• International culture and learning atmosphere
• A relaxed working environment in an amazing office space to sit, stand or lounge
• An open culture allowing you to share your ideas and have an impact from day one
• Friday lunch delivered to the office
• Annual team event abroad

Proxyclick is an international SaaS scale-up delivering a solution which is transforming the way people are welcomed to offices around the world. In 2018, over 10 million people at thousands of companies (including Airbnb, Audi, Dimension Data, L’Oréal, and Pepsico) used our apps across the globe, making the world a more positive place, one meeting at the time.

We're looking for a Customer Support Specialist to join our US team. This position is ideally based in our New York office but we also consider remote applications.

In this role, you’ll work with our US clients and prospects, answer their technical (and less technical) questions, reproduce and report issues, and serve as the bridge between our US operations and our Product and Tech team. You will closely work with the rest of the US Team when discussions become too commercial or technical. You'll also proactively reach out to users to ensure their questions are answered.This is a very hands-on, broad, and cross-functional role. It is an ideal job to discover a fast-growing Internet business.

Role and responsibilities

• Constantly monitor Proxyclick chat interface for incoming activity
• Effectively resolve customer questions in an accurate, and timely manner (via chat, email, screen-sharing, or phone)
• Compose clear, personalized responses for a variety of customer requests
• Identify, reproduce, and document bugs for our Engineering teams
• Escalate to Technical Support when deep technical knowledge is required
• Report product suggestions to the Product team (after having enriched them with a good understanding of the user context and objectives)
• Own many customer communications and issues, from initial contact until resolution

Requirements

• A real passion for interacting with and helping a high volume of customers who range from experienced to non-technical users
• Very strong communication skills. Ability to explain technical issues and resolutions succinctly and clearly. Very comfortable on the phone
• Great problem solving abilities
• A positive attitude and eagerness to get tasks done well, alone or as part of a team
• Ability to prioritize tasks independently
• A people-person who enjoys talking with people and can remain calm during stressful times
• Fluent English (verbal and written)

Bonus points - it would be great if you

• Could work from our New York office, even if we consider remote applications
• Could work on the Pacific Time Zone
• Have previous experience in sales/customer support
• Have previous experience in an Internet scale-up

Benefits

• Key player of a solid, fast-growing tech company with a global ambition
• Open culture allowing you to share your ideas and have an impact from day one
• Autonomy and empowerment
• Competitive compensation including stock options
• Working with a great team of fun and highly motivated people
• International culture and learning atmosphere
• Yearly team event abroad (check our 3 last trips in Barcelona, Lisbon and Athens in our YouTube channel)

Proxyclick is an international SaaS scale-up delivering a solution which is transforming the way people are welcomed to offices around the world. In 2018, over 10 million people at thousands of companies (including Airbnb, Audi, Dimension Data, L’Oréal, and Pepsico) used our apps across the globe, making the world a more positive place, one meeting at the time.

We're looking for a Technical Support Engineer to join our EU team based in our Brussels office.

In this role, you’ll partner with our EU clients to solve their technical (and less technical) issues, diagnose and report problems they face, and serve as the technical bridge between our EU Customer Success and our Product and Tech team. You will also support the EU sales team on technical questions important leads or clients have.This is a very hands-on, broad, and cross-functional role.

Roles and responsibilities

• Respond quickly and effectively to requests for tech support from users through phone, email and live chat
• Reproduce, investigate, debug and fix any issues, using DB queries, logs and monitoring tools
• Set up screen-sharing sessions with end user when necessary (e.g. to look at the browser logs or to fix printing issues that might have local causes
• File bug reports and escalate where appropriate
• When there are no tech questions to answer, help your teammates by answering less technical questions from users
• Ensure flawless integration with other systems and apps of our large clients, including identity management (SSO and User Provisioning), other SaaS products and internal systems (e.g. Access Control Systems)
• Attend selected conference calls with large clients and prospects (together with Sales) and answer technical questions (e.g. on security)
• Respond to developer questions about our integration tools and APIs
• Contribute to Proxyclick technical documentation (API doc, Help Center)

Requirements

• Prior experience working as a Technical Support Engineer
• Very good understanding of web services, including transport (primarily HTTP), common data formats (JSON and XML), and standard API patterns (e.g. REST)
• A real passion for interacting with and helping a high volume of customers who range from experienced developers to non-technical users
• Very strong communication skills. Ability to explain technical issues and resolutions succinctly and clearly
• Knowledge of network configurations and printer setup
• Experience with LDAP and FTP
• Fluent English (verbal and written) + 1 other European language (German would be a plus)

Benefits

• Key player of a solid, fast-growing tech company with a global ambition
• Open culture allowing you to share your ideas and have an impact from day one
• Autonomy and empowerment
• Competitive compensation including stock options
• Working with a great team of fun and highly motivated people
• International culture and learning atmosphere
• Yearly team event abroad (check our 3 last trips in Barcelona, Lisbon, and Athens in our YouTube channel)

Proxyclick is an international SaaS scale-up delivering a solution which is transforming the way people are welcomed to offices around the world. In 2018, over 10 million people at thousands of companies (including Airbnb, Audi, Dimension Data, L’Oréal, and Pepsico) used our apps across the globe, making the world a more positive place, one meeting at the time.

We're looking for a Growth Marketer to join our team in Belgium. This position is ideally based in our Brussels office but we also consider remote applications.
In this role, you’ll work within a marketing team of 5 people. You will be in charge of analyzing Proxyclick’s entire customer funnel, identifying the largest areas for improvement and implementing strategies to capitalize on these opportunities. You will also collaborate closely with designers, support and engineering to set up and implement your growth initiatives end-to-end.

Roles and responsibilities:

• Develop and implement data-driven marketing strategies to optimize the entire customer journey (i.e., product growth, retention and upsell)
• Grow demand through product-led initiatives (working in collaboration with several teams simultaneously at Proxyclick)
• Own the onboarding strategy and craft user experiences aimed at converting free trials into paying customers
• Capture real-time product usage and customer profile data to improve the overall customer experience
• Implement post-purchase customer strategies aimed at driving advocacy, increasing customer satisfaction, and generating referrals
• Lead onboarding calls to understand our customers’ needs and what they value in our product, to improve user experiences

Requirements:

• You have experience working in a B2B SaaS environment or strong interest in SaaS products and marketing
• You have a deep understanding of the marketing and sales funnel
• You are strategic: You see the big picture and don’t shy away from proving ROI though increasing activation, referral, retention or loyalty
• You have a ‘growth hacker’ mindset: You are data-driven, you love to A/B test your ideas, you are looking for ways to scale and automate your initiatives
• You are a quick self-starter, proactive, and with an entrepreneurial attitude
• You must be able to communicate in perfect English with skills being both verbal and written

Benefits:

• Autonomy and empowerment
• Competitive compensation including stock options
• Opportunity to work with the best digital tools
• Working with a great team of fun and highly motivated people
• International culture and learning atmosphere
• A relaxed working environment in an amazing office space to sit, stand or lounge
• An open culture allowing you to share your ideas and have an impact from day one
• Friday lunch delivered to the office
• Yearly team event abroad

Are you a self-starter and a team-player who does not take no for an answer? Are you interested in B2B sales? Do you leave absolutely no stone unturned when looking to close the next deal? Then we'd like to speak with you!

We offer a great opportunity to join a rapidly growing company selling a proven SaaS based Visitor Management solution used by Fortune 500 and SMEs globally, such as Airbnb, MetLife, L'Oréal, Citrix, BCG and many more.

This is an ideal role for someone at the early stages of their career looking to grow. Ambitious and talented graduates are also welcome to apply.This is a New York-based full-time position. You will work both from home and from our NY office. As part of your on-boarding you will be trained in our Brussels HQ for 2 to 4 weeks. You will be part of a fast growing team eager to digitise front desks.

ROLE & RESPONSIBILITIES

• Always keep an eye on your email inbox for trial sign-ups, demo requests, contact forms…
• Constantly monitor activity on our chat interfaces for incoming leads and prospect activity
• Contact prospects who have shown interest in Proxyclick services via email or phone
• Keep suggesting improvements and ideas to increase the qualification, quality and the quantity of leads generated by Proxyclick marketing
• Understand their needs, and if you are convinced that Proxyclick can add value to their organisation, share your enthusiasm with them until they subscribe to Proxyclick
• Work with team members to effectively close sales

REQUIREMENTS

• Post secondary degree
• Multi-tasking is a second nature, you are able to chat with a lead, answer a phone call and text a friend to plan your night out, all at the same time
• No 9 to 5 mentality, but rather a, ‘whatever it takes’ mentality
• Preferably a first experience in B2B sales
• SaaS experience (1 - 2 years) would be an asset, but not a requirement

Moreover, you are..

• a team player
• at ease with technology, you are a web addict, you are the type of person who is always testing new apps
• independently self-motivated and driven to succeed, but also collaborative and will add to our great company culture
• very well organised with strong attention to detail
• You have experience with cultural differences and cultural sensitivities, you know that you do not communicate the same way with all cultures, generations or job profiles
• You love solving problems, you are a good listener with natural empathy. These key skills help you meet your leads' requirement

BENEFITS

• An open culture allowing you to share your ideas and have an impact from day one
• Annual remote working trip (check our YouTube channel for a preview of our last ones)
• Autonomy and empowerment
• Commuter Benefit offered
• Competitive compensation + 23 vacation days annually
• Flexibility to work your own hours, sometimes from home or abroad
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) offered
• Medical offered
• International culture and learning atmosphere
• We set our hiring bar really high - you will be working with the best
• 401k plan offered