Head of People Experience

 

Description

 
Proxyclick is an international SaaS scale-up delivering a solution which is transforming the way people are welcomed at offices around the world. In 2018, over 10 million people in thousands of companies (including Airbnb, Audi, Dimension Data, L’Oréal, and Pepsico)  have checked-in with our Proxyclick iPad app across the globe, making the world a more positive place one meeting at a time.
 

Proxyclick is looking for an outstanding Head of People Experience to help us shape the best people experience, and further strengthen and grow our talented and engaged team.

The position is based in the Brussels hub of the company, at the heart of a growing network of team members around the world.

 
Roles and responsibilities
 

Lead the following People Experience drivers of excellence and engagement:

  • Recruitment and retention management (Proactive sourcing, pipeline, metrics, onboarding, employer branding)
  • Talent development (Talent pool, individual skills and leadership development)
  • Performance and feedback management (goal setting systems, accountability principles, continuous feedback behaviour, 360° evaluation)
  • Compensation, benefits and recognition (fair, competitive, motivating policies and schemes)
  • Team alignment and engagement with the company mission, vision and values
  • Organization philosophy and design, physical work environment, engagement monitoring, change management
  • Cohesion and effectiveness, in a network of remote teams
  • People Experience tools, processes and policies

Synchronise business needs and people needs

Coordinate the People Team members (Team Happiness and People Administration)

 
Requirements

  • Proven track record in managing People Experience full-cycle, in particular talent acquisition, development and engagement, in an international scope with remote teams
  • BSc/MSc in Human Resources Management, psychology or relevant field
  • International experience in large and small, entrepreneurial, international and cross-cultural (tech) companies
  • Excellent leadership, listening, communication and relationship building skills
  • Multi-lingual, including fully proficient English, written and spoken
  • Committed to the Proxyclick company values (trust, customer-centric, collaborative, autonomous, open, positive and team spirit, fun!)
  • Business acumen
  • Adequate knowledge of current HR rules and regulations
  • Work permit (as self employed or employee) for Belgium

 
Benefits
 
  • Key player of a solid, fast-growing tech company on a global mission
  • Open culture allowing you to share your ideas and have an impact from day 1
  • Autonomy and empowerment
  • Competitive, performance based compensation including stock options
  • Working with a great team of highly motivated people
  • International culture and learning atmosphere
  • A relaxed working environment in an amazing office space to sit, stand or lounge
  • Healthy team office (lunch every Friday + fruitbox delivery)
  • Fierce ping pong games (incl. leaderboard) and darts competitions
  • Regular fun team events.
  • Annual remote working trip (watch the video here)

 Interested? We're looking forward to hear from you. Please apply exclusively here.

 

Front-end web integrator

 

Description

 
Proxyclick is an international SaaS scale-up delivering a solution which is transforming the way people are welcomed at offices around the world. In 2018, over 10 million people in thousands of companies (including Airbnb, Audi, Dimension Data, L’Oréal, and Pepsico)  have checked-in with our Proxyclick iPad app across the globe, making the world a more positive place one meeting at a time.
 
We’re looking for a front-end developer to be a part of our growth team in order to design and build rich user-focused experiences that engage and connect with our prospects and customers. You’ll own Proxyclick’s web properties and rely on data to influence the design, information architecture, and inbound marketing for Proxyclick’s digital properties. You will also work closely with UI/UX designers and bridge the gap between graphic design and technical implementation.
 
This position is based in our Brussels office.
 
Roles and responsibilities
 
  • Assist in the production of high-quality and innovative responsive websites, landing pages and emails built in the HubSpot COS CMS
  • Translate UI/UX design wireframes and mockups to actual code and assets (HTML, CSS, Javascript, CSS, images, etc) and implement them on Proxyclick’s website and other web properties in collaboration with our design team
  • Develop and maintain a UI pattern framework shared across marketing products
  • Build and execute HTML Email marketing campaigns, landing pages, newsletters, and implement A/B tests that will lead to conversion rate improvements 
  • Provide assistance to the marketing team to create and update content on Hubspot
  • Help prioritize, resolve, and optimize areas of the website that are under-performing
 
Requirements
 
  • 2+ years front end development experience in CMS integration
  • Knowledge of Hubspot COS or similar inbound marketing tools
  • Experience working with Jinja, Hubl or other templating engines
  • Deep understanding of HTML, SASS/CSS, Javascript, responsive design, cross-browser compatibility and email implementation constraints
  • Experience developing HTML emails and knowledge of the limitations of this medium
  • Proficient understanding of Git and command line tools
  • Comfortable in writing its own automation tools (Gulp, Grunt, etc)
  • Passionate about online marketing and keeping up-to-date with latest tools, trends and strategies
  • Understanding of and interest in UX principles 
  • Strong attention to detail
  • Must have English communication skills, both verbal and written
 
Benefits
 
  • Autonomy and empowerment
  • Competitive compensation including stock options
  • Working with a great team of fun and highly motivated people
  • International culture and learning atmosphere
  • A relaxed working environment in an amazing office space designed to sit, stand or lounge
  • An open culture allowing you to share your ideas and have an impact from day one
  • Friday lunch delivered to the office 
  • Yearly team event abroad
 
Interested? We're looking forward to hear from you. Please apply exclusively here.

 

Senior Outbound Sales Rep. (English and German speaking)

 

Description

Proxyclick is an international SaaS scale-up delivering a solution which is transforming the way people are welcomed to offices around the world. In 2018, over 10 million people at thousands of companies (including Airbnb, Audi, Dimension Data, L’Oréal, and Pepsico)  have checked-in with our Proxyclick iPad app across the globe, making the world a more positive place, one meeting at the time.

Are you interested to join a team of people dedicated to change the way visitors are welcomed at front desks around the world? Everyone in our team makes a difference, every day we all have an impact.

Proxyclick story started 10 years ago by listening to front desk teams and learning from them. We are making their lives easier, allowing receptionists, security, employees and visitors to connect with confidence.

Today 1000s of small and large organisations in more than 60 countries use Proxyclick to transform their front desk experience.

If you join us you will be part of a fast-growing sales team with teammates in various cities in Europe and North America. You will be the first outbound-only team member.

This is a Brussels-based position.

 

Roles and responsibilities

  • Work with sales and account management to identify opportunities
  • Navigate within large organisations to find right contact persons
  • Execute targeted & strategic outbound activity via email and phone to reach key sales milestones
  • Cold call, pitch and present Proxyclick
  • Run screen sharing demos
  • Build the trust necessary to uncover and understand customers pain points as you progress them through the sales funnel
  • Use your creativity to develop new ideas to fuel the sales pipeline growth
  • Attend conferences and networking events to generate new leads and promote Proxyclick
  • Work closely with Marketing to generate stats, data, and testimonials to enhance the value proposition
  • Manage multiple conversations simultaneously at various stages of engagement, and make sure that those conversations bring value to your customer
  • Qualify leads based on customer needs, budgets, decision-making process and timing
  • Maintain and improve customer data in CRM
  • Do something which has nothing to do with the above (depending on your personal skills and interests you might be involved in other aspects of Proxyclick daily life)

 

Requirements

  • You are a team player, you have an opinion but you don’t let ego get in the way— our culture of collaboration is important to us and we work to preserve it
  • You are determined to solve customers’ challenges and to create value for them
  • Experience in formulating and implementing an inbound/outbound communications strategy including: call scripts; email content; messaging cadence and other communication strategies
  • Expert at finding your way within large organisations, you have a very good understanding of how large organisations function and take decisions
  • 3-5 years sales experience, preferably in software sales
  • Ability to create a repeatable Sales Development methodology resulting in increased lead velocity; lead-demo conversions; qualification parameters and overall productivity
  • In addition to a track record for the above, the ideal candidate has a degree from a renowned university
  • Perfect command of English and German is a must

 

About you

  • You are an excellent communicator— we value good storytelling
  • You are upset when leads show no interest for what you are proposing, at the same time you value a good reason for not showing interest
  • You have Commanding executive presence in front of a room and over web conference
  • Resilience is your second nature, you do not take no for an answer
  • You love technology, not for the sake of technology but for the positive impact and potential it has on the world around us
  • You always wanted to be an entrepreneur, you work autonomously to achieve your goals, you are smart, ambitious and naturally curious
  • You like meeting with your customers and traveling on occasion (our HQ is in Brussels)


Benefits

  • Attractive commissions scheme and stock options plan
  • Autonomy and empowerment
  • Working with a great team of fun and highly motivated people
    International culture and learning atmosphere
  • A relaxed working environment in an amazing office space to sit, stand or lounge
  • An open culture allowing you to share your ideas and have an impact from day one
  • Friday office lunch
  • Regular fun team events
  • Annual remote working trip (check our 2 last trips in Barcelona and Lisbon in our YouTube channel)

 

Interested? We're looking forward to hear from you. Please apply exclusively here.

 

Technical Support Engineer

 

Proxyclick is an international SaaS scale-up delivering a solution which is transforming the way people are welcomed to offices around the world. In 2018, over 10 million people at thousands of companies (including Airbnb, Audi, Dimension Data, L’Oréal, and Pepsico) used our apps across the globe, making the world a more positive place, one meeting at the time.
 
We're looking for a Technical Support Engineer to join our US team in this remote position. 
 
In this role, you’ll partner with our US clients to solve their technical (and less technical) issues, diagnose and report problems they face, and serve as the technical bridge between our US operations and our Product and Tech team (mainly based in Europe). You will also support the US sales team on technical questions important leads or clients have.
 
This is a very hands-on, broad, and cross-functional role.
 
Roles and responsibilities
 
  • Respond quickly and effectively to requests for tech support from users through phone, email and live chat 

  • Reproduce, investigate, debug and fix any issues, using DB queries, logs and monitoring tools

  • Set up screen-sharing sessions with end user when necessary (e.g. to look at the browser logs or to fix printing issues that might have local causes

  • File bug reports and escalate where appropriate 

  • When there are no tech questions to answer, help your teammates by answering less technical questions from users 

  • Ensure flawless integration with other systems and apps of our large clients, including identity management (SSO and User Provisioning), other SaaS products and internal systems (e.g. Access Control Systems)

  • Attend selected conference calls with large clients and prospects (together with Sales) and answer technical questions (e.g. on security)

  • Respond to developer questions about our integration tools and APIs

  • Contribute to Proxyclick technical documentation (API doc, Help Center)
 
Requirements
 
  • Prior experience working as a Technical Support Engineer 

  • Very good understanding of web services, including transport (primarily HTTP), common data formats (JSON and XML), and standard API patterns (e.g. REST)

  • A real passion for interacting with and helping a high volume of customers who range from experienced developers to non-technical users

  • Very strong communication skills. Ability to explain technical issues and resolutions succinctly and clearly
  • Knowledge of network configurations and printer setup

  • Experience with LDAP and FTP

  • Based in a timezone that has a minimum of two hours overlap with CET (Paris) 

  • Native English (verbal and written)

Benefits
 
  • Key player of a solid, fast-growing tech company with a global ambition

  • Open culture allowing you to share your ideas and have an impact from day one

  • Autonomy and empowerment

  • Competitive compensation including stock options

  • Working with a great team of fun and highly motivated people

  • International culture and learning atmosphere

  • Yearly team event abroad (check our 2 last trips in Barcelona and Lisbon in our YouTube channel)

 

Interested? We're looking forward to hear from you. Please apply exclusively here.