We offer a great opportunity to join a rapidly growing company building a proven SaaS-based Visitor Management solution used by Fortune 500 and SMEs globally. Proxyclick clients include companies such as Airbnb, Audi, Dimension Data, L’Oréal, or Pepsico. Millions of people around the world use our mobile apps.
In everything we do, we strive to build the best possible product. Our goal is to combine simplicity and power to deliver an awesome experience.
We're looking for an amazing C# mobile/back-end developer excited about shaping the future of our industry by building our next generation of mobile apps.
This position is based in our Brussels office.

Roles and responsibilities

• Develop new features and fix bugs for the Proxyclick mobile apps (iPad, iPhone and Windows store)
• Work with the C# back-end team to manage and deploy integration platforms managing access to buildings and WiFi networks
• Solve exciting technical challenges around real-time updates, biometrics, ...
• Work closely with back-end Engineers, Designers, Product team, QA to deploy game-changing new features

Requirements

• Expert level experience developing, releasing, and maintaining powerful, robust, yet elegant native applications
• Mastery of Xamarin will be needed. Ideal if you already have this mastery. If you don’t but are a developer at heart we’ll be happy to help you add Xamarin to your stack
• Understanding of IIS, ASP.NET (Core), Windows services, or willingness to learn
• Experience with RESTful API’s and asynchronous web services
• Experience with Git
• Amazing debugging skills
• Attention for detail
• Great team player. Experience collaborating on software projects
• Quick self-starter, pro-active attitude
• Fluency in English (French or Dutch not required)

Bonus points

• Experience with B2B apps delivered in SaaS mode
• Natural sensitivity for UI/UX
• Experience developing in full-stack C#
• Experience with distributed systems, the terms queues, topics and subscriptions don’t scare you
• Openness to improve your darts and ping pong skills ;-)

Benefits

• A relaxed working environment in an amazing office space to sit, stand or lounge
• An open culture allowing you to share your ideas and have an impact from day one
• Annual remote working trip (check our YouTube channel for a preview of our last ones)
• Autonomy and empowerment
• Fierce office ping-pong competition
• Flexibility to work your own hours, sometimes from home or abroad
• International culture and learning atmosphere
• Competitive compensation
• Office lunch every Friday
• Stock option plan
• We set our hiring bar really high - you will be working with the best

We offer a great opportunity to join a rapidly growing company building a proven SaaS-based Visitor Management solution used by Fortune 500 and SMEs globally. Proxyclick clients include companies such as Airbnb, Audi, Dimension Data, L’Oréal, or Pepsico. Millions of people around the world use our mobile apps.

In everything we do, we strive to deliver a world class customer experience. Our goal is to help our customer be successful in delivering positive connections every day.

As a Customer Success Manager you’ll take ownership over your own book of business, acting as the expert point of contact, helping customers implement our platform and uncover upgrades and expansion opportunities by building new relationships.

You’ll work hand-in-hand with our Sales team, delivering the best possible experience to our most important customers by managing product deployment, relationship reviews, trainings and, on rare occasions, going onsite to visit them face to face.
If you want to see tangible results of your efforts manifest in product activation and revenue, if you want to help make business personal for all of our biggest customers and you want to work with an ever growing and changing team, you’ll find a home as a Customer Success Manager at Proxyclick.

Role and responsibilities

• You’ll manage your own set of customers, with the objective of driving deep product activation.
• You’ll provide a great experience to customers that reach out to us with questions or problems.
• You’ll be a product expert, understanding how Proxyclick can solve our clients challenges around building security and visitor experience.
• You’ll be in charge of running implementation projects with your customers.
• You’ll partner closely with Sales, to drive the best customer experience possible.
• You’ll be deeply involved in shaping what Customer Success looks like at Proxyclick.
• You’ll provide a great experience to customers that reach out to us with questions or problems.
• You’ll conduct regular relationship reviews and build your own book of business.

Requirements

• 3+ years experience working in a customer centric organisation
• A proven track record of adding real value at a dynamic and fast growth company
• Passionate about the customer and the product
• You’re eager to jump start your career in an internet software company
• Ability to understand and communicate complex problems clearly and concisely to different audiences
• Self-motivating and entrepreneurial team player
• Experience building lasting relationships with customers and colleagues
• Second language in addition to English (Nice to have)
• Ability to work independently and with minimum direction

Benefits

• A relaxed working environment in an amazing office space to sit, stand or lounge
• An open culture allowing you to share your ideas and have an impact from day one
• International culture and learning atmosphere
• Autonomy and empowerment
• Fierce office ping-pong competition
• Flexibility to work your own hours, sometimes from home or abroad
• Annual remote working trip (check our YouTube channel for a preview of our last ones)
• Competitive compensation
• Office lunch every Friday
• Stock option plan
• We set our hiring bar really high - you will be working with the best

Proxyclick is an international SaaS scale-up delivering a solution which is transforming the way people are welcomed to offices around the world. In 2018, over 10 million people at thousands of companies (including Airbnb, Audi, Dimension Data, L’Oréal, and Pepsico) used our apps across the globe, making the world a more positive place, one meeting at the time.

We're looking for a Technical Support Engineer to join our EU team based in our Brussels office.

In this role, you’ll partner with our EU clients to solve their technical (and less technical) issues, diagnose and report problems they face, and serve as the technical bridge between our EU Customer Success and our Product and Tech team. You will also support the EU sales team on technical questions important leads or clients have.This is a very hands-on, broad, and cross-functional role.

Roles and responsibilities

• Respond quickly and effectively to requests for tech support from users through phone, email and live chat
• Reproduce, investigate, debug and fix any issues, using DB queries, logs and monitoring tools
• Set up screen-sharing sessions with end user when necessary (e.g. to look at the browser logs or to fix printing issues that might have local causes
• File bug reports and escalate where appropriate
• When there are no tech questions to answer, help your teammates by answering less technical questions from users
• Ensure flawless integration with other systems and apps of our large clients, including identity management (SSO and User Provisioning), other SaaS products and internal systems (e.g. Access Control Systems)
• Attend selected conference calls with large clients and prospects (together with Sales) and answer technical questions (e.g. on security)
• Respond to developer questions about our integration tools and APIs
• Contribute to Proxyclick technical documentation (API doc, Help Center)

Requirements

• Prior experience working as a Technical Support Engineer
• Very good understanding of web services, including transport (primarily HTTP), common data formats (JSON and XML), and standard API patterns (e.g. REST)
• A real passion for interacting with and helping a high volume of customers who range from experienced developers to non-technical users
• Very strong communication skills. Ability to explain technical issues and resolutions succinctly and clearly
• Knowledge of network configurations and printer setup
• Experience with LDAP and FTP
• Fluent English (verbal and written) + 1 other European language (German would be a plus)

Benefits

• Key player of a solid, fast-growing tech company with a global ambition
• Open culture allowing you to share your ideas and have an impact from day one
• Autonomy and empowerment
• Competitive compensation including stock options
• Working with a great team of fun and highly motivated people
• International culture and learning atmosphere
• Yearly team event abroad (check our 3 last trips in Barcelona, Lisbon, and Athens in our YouTube channel)

Proxyclick is looking for an experienced product marketing manager to help us develop clear product positioning and messaging that defines our solution in the market. In this cross-functional marketing role, you will be working closely with different stakeholders including Product, Design, Sales, and Customer Success to drive product roadmap, strategy and execution.

Roles and Responsibilities

• Define Proxyclick’s Go-To-Market strategies and campaigns to drive awareness, engagement and product adoption
• Conduct competitive analysis and customer research to develop actionable, data-driven insights to inform product and marketing strategy
• Create a unified story around new releases by determining positioning, naming, and feature prioritization
• Create and help launch world-class product and feature announcements to both our existing customers and to the wider market
• Work in collaboration with content to craft compelling marketing material, translating technical products into consumer-facing messages
• Be the go-to expert on our target audiences, their needs and what motivates them to action

Requirements

• Master’s degree
• Experience working with product management within B2B SaaS environment
• You can take rough themes and big ideas and turn them into a roadmap of features, experiments, and research with minimal guidance
• Quick self-starter, pro-active, entrepreneurial attitude
• Strong quantitative analytical ability
• Great product copywriting skills
• Must have perfect English communication skills, both verbal and written

Benefits

• Autonomy and empowerment
• Competitive compensation including stock options
• Opportunity to work with the best digital tools
• Working with a great team of fun and highly motivated people
• International culture and learning atmosphere
• A relaxed working environment in an amazing office space to sit, stand or lounge
• An open culture allowing you to share your ideas and have an impact from day one
• Friday lunch delivered to the office
• Annual team event abroad

Proxyclick is looking for an Outbound lead generation manager to help us build a scalable prospecting system that creates a pipeline and generates new markets. In this role, you will be working closely with the Sales Development Representatives you will support by providing highly targeted lists of prospects within a market segment.

You will also collaborate on an ongoing basis within the marketing team to prepare your campaigns and develop content that creates value and will resonate with your prospects.

This is a new position that requires a roll-up-your-sleeves attitude and a continuous improvement mindset.

Roles and Responsibilities

• Build a solid prospecting framework through a set of tools to help with prospects list-building, enriching data, automation, and reporting.
• For each campaign, create meaningful sales collateral that is relevant to the target audience’s pains and challenges (e.g., blog posts, landing pages, ebooks)
• Set up outreach campaigns involving multi-channel touchpoints to get in front of the right people with the right message at the right time.
• Gather market insights through sales calls and customer interviews to develop elaborated Ideal Customer Profiles (ICP) and content.
• Conduct A/B tests and experiments to improve the effectiveness of your campaigns.

Requirements

• Experience designing and managing high-quality integrated marketing campaigns
• Hands-on experience with demand generation tools, CRM systems and marketing automation software
• Expertise in understanding data, analyzing results, and optimizing for scale
• Great listening skills and curiosity to uncover insights and commonalities about clients needs and pain points
• Quick self-starter, pro-active, entrepreneurial attitude
• Excellent copywriting skills
• Must have perfect English communication skills, both verbal and written
• Previous experience in B2B SaaS scale-up is a plus

Benefits

• An open culture allowing you to share your ideas and have an impact from day one
• Annual remote working trip (check our YouTube channel for a preview of our last ones)
• Autonomy and empowerment
• We set our hiring bar really high - you will be working with the best
• International culture and learning atmosphere
• Commuter Benefit offered
• Competitive compensation + 23 vacation days annually
• Flexibility to work your own hours, sometimes from home or abroad
• Stock option plan

Proxyclick is an international SaaS scale-up delivering transforming the way people are welcomed to offices and production sites around the world. Over 20 million people at thousands of companies (including Airbnb, Audi, Dimension Data, L’Oréal, and Pepsico) use our applications across the globe.

Proxyclick is looking for a Junior Legal Counsel with a strong interest in technology who is keen to gain experience in different areas of law and to discover the fast-paced startup world.A solid legal and technical compliance process is critical company success. This position is for someone committed to working with internal and external stakeholders to protect the company and serve its customers.This position reports into the Head of Legal.

Roles and Responsibilities

• Review various agreements (e.g. SaaS agreement, data protection agreement, management agreement, services agreement, non-disclosure agreement)
• Participate actively in negotiation calls with US and EU-based Fortune 1000 clients’ legal counsel
• Work closely with the sales team to help Proxyclick close new business, while safeguarding the company's interests
• Assist on compliance projects (e.g. GDPR)
• Provide clarification on legal language or specifications, on an ad hoc basis, to everyone in the organization (e.g. IP matters, corporate matters, partnerships)
• Conduct your work with integrity and responsibility
• Stay current on industry legislation and regulatory changes
• Work with IT to build a knowledge base of recurring questions and answers in security questionnaires

Requirements

• 0–2 years of experience
• Fluent written and verbal English (regular US conference calls) – any other language is a plus
• Master of Laws degree (Belgian or non-Belgian) – in IP/ICT/data protection is a plus
• Proactive and detail-oriented
• Entrepreneurial and business-minded
• Excellent communication skills

Benefits

• International culture of fun and highly motivated people
• Competitive compensation including stock options
• Learning and development inside the SaaS with opportunity for growth
• Autonomy, with the ability to work remotely when needed
• Annual team event abroad (check our 3 last trips in Barcelona, Lisbon, and Athens in our YouTube channel)
• Friday lunch delivered to the office
• Fresh fruit and in-house yoga sessions!